|   Home   |  Accommodation   |  Pictures   |  Neighbourhood   |  Ground map   |  About Bruges   |  FAQ's   |  Contact   |  Price   |



How do I pay for the Penthouse Apartment?
We have tried to keep this as simple as possible. When you book your holiday week or weekend a 100-euros deposit will be requested. This can be paid by bankers draft. You can send 100-euros in cash by international registered post.
Full instructions will be given by email. Please pay the balance, cash on your arrival.

How far are the local restaurants and supermarkets?
You will find plenty of restaurants in the same neighbourhood. There is a good Mini Market just behind the corner at five minutes walking.

How far is the beach?
The beautiful Beach of Knokke is only a 30-minute drive away, with miles of sandy beach.

What if I have a medical problem?
A very good medical /emergency centre is just 4 km away. A dentist and chemist shop are at five minutes walking.

Do I need to bring bed linen and kitchen utensils?
The apartment is equipped with all necessary linen and inventory including sheets, duvets, pillows, towels and tea-towels as well as all necessary crockery, pots, pans and cooking utensils.

Do you have more than one apartment?
We only have one Penthouse Apartment in Bruges City Centre. We offer also a family farm cottage for four guests, 14 km's South East of Bruges with its own adventure playground, hay loft, farmyard and stables.

The rates are the same all year round, why?
Primarily because we hire out for short breaks - weekend and midweek breaks, but also because our apartment is just very good, Winter or Summer, and there is full central heating, included in the price.

Is the apartment suitable for people with mobility restrictions?
Sorry, the doors are not wide enough for wheelchair access and the apartment is located on the second floor of a walk up building.

How long does it take by car from Calais?
Without rushing it takes ninety minutes.

I'd like to bring some friends and family, is that OK?
We do not believe in cramming people in like sardines, so our basic rates are based on no more than five people in the apartment, and we believe it's a lot safer. Insurance policy states that the Penthouse Apartment cannot sleep up to more than five adults and a baby.

There are four of us who want a holiday for a week but I want a friend to visit for one night midweek, is this OK?
The penthouse apartment is up to five guests, so no problem for us.

Why don't we have to pay for cleaning, gas, electricity and logs?
We offer good value inclusive rates. We think the last thing you want to do is clean a very large apartment, and start fiddling about with metre readings... etc!

What is there to do for a little boy/girl when it's raining?
The apartment is very much a home from home sort of place so if outside activities are ruled out he can play as he normally would at home. Privacy to do your own thing on holiday without affecting others is the reason so many families use the apartment. We of course have games in the apartment that young children can play. Bruges has many sights and attractions, which can excite children: boat trips to Damme, carriage rides, a visit to the Folklore museum, or Boudewijnpark with its large playground and Dolfinarium...

Can I pay for the self catering holiday in my own currency?
Yes, if you tell us the currency you would like to pay in we will quote and invoice you in that currency.

What do I need to bring with me for a self catering holiday?
We provide one set of bed linen per person, cleaning materials, washing up liquid, detergents and bin liners, hand towels for the kitchen, bathroom towels and tea towels for the kitchen.

If the self catering penthouse apartment is too warm or too cold can I adjust the heating?
Yes you can lower or raise the heating to suit yourself using the control in the lounge.

Is there a telephone and fax machine in the penthouse apartment?
There is a telephone for outgoing calls but we ask guests to bring their mobile phone for incoming calls. We can send and receive faxes and e-mails for you.

I have a baby, what do I need to bring with me?
We can arrange a baby cot (under 3 years) and stair gates if required. Changing mats, high chair, toys and colouring books on request. All free of charge.

Where do I pick up the keys?
You will receive instructions by post, email or phone on how and where to pick up the keys. A direction map will also be supplied.

Is information provided inside the holiday home?
The apartment has some visitors information booklet which helps with local telephone numbers and the general run of the apartment. There is also a help line number if you require further information.

I need to receive faxes and emails while on holiday.
Please give us prior notification about your requirements and we'll be happy to provide you with a fax and email service.
Free broadband access to internet at the Penthouse Apartment.

Can you recommend a good place to eat?
The visitor's information booklet that you find in the apartment gives the telephone numbers and a price indication of all the local restaurants. It's a good idea to book in advance as the restaurants tend to be very busy, especially in June, July and August.

When is a booking confirmed for 100% ?
Only after receiving a 100-euros deposit and then we send you back a confirmation email.

How is the electrical system in Belgium?
The electrical system in Belgium is the same as the UK. 220-240V,
three pin plugs adaptors are provided. All UK appliances work normally.

Is there an airport near Bruges?
The International Airport is situated at Brussels (62 miles), there is a smaller airport at Ostend (16 miles).

What are the bed sizes?
The bed sizes are : 90-cm wide in the small bedroom, 160-cm for the comfortable sofa bed, and in the master bedroom the bed is 180-cm wide.

Can we smoke in the Apartment?
We ask our guests to smoke outside, on the terrace.

Do you accept credit cards?
No, we do not accept credit cards.

What is your check in time?
Access to the penthouse apartment is between 3 PM and 7 PM on arrival day. This gives us the adequate time to clean and prepare the apartment for your arrival. Gaining access earlier is generally not possible. If you have a special request and reason why you need entry earlier, please make this clear at the time of booking. You can leave your baggage at the apartment at any time but please make this clear at the time of booking. However, to allow for check outs and cleaning, the apartment is unavailable until 3 PM. If you will be arriving later than 7 PM due to flight times and delays, please let us know the time you will be arriving and we will arrange for the key to be left or for someone to meet you at the apartment at an arranged time.

What is your check out time?
Check out time is at 10.30 AM.

Is there car parking available?
Parking is available in a nearby car park house at 200 metres further down the apartment and costs 8,70-euros for 24 hours. Free parking is at 15 minutes walking distance.

Is bed linen included in your prices?
Yes. Full bed linen is provided and free of charge.

Do you have an Iron or Hair dryer?
There is an Iron and a Hair dryer available in the apartment.

Do you provide breakfast or meals?
We do not provide breakfast or meals

Do you have somewhere to store valuables?
There is a safe at your disposition in the penthouse apartment.

Are credit cards accepted in the shops?
Credit cards are commonly accepted in the main shops and restaurants, not so common in the smaller shops. Be prepared to pay cash for meals in smaller restaurants, for petrol in small filling stations and in smaller shops.

Is there a Market Day in Bruges?
Market day is on Wednesday at the Main Square (Markt) and on Saturday at the Zand Square. The market opens early and closes around 12.30 PM.

How much do I have to pay for the Motorway Tolls?
Motorway Tolls are payable in France, in Belgium there is no toll to pay.

Are the shops open on Sunday?
Tourist shops, restaurants and bakeries are open on Sunday. Large supermarkets are open all day on Saturdays but generally most are closed on Sundays

Can you do something for special occasions?
If you are celebrating an occasion while you are on holiday, please let us know if you would like us to try and arrange something special. We cannot guarantee anything, but we will do our very best to help you.

Is it easy travelling around on the roads?
Roads are generally well signposted even in the country areas. Bear in mind though that road signs are usually only just before or actually at the junction where you have to turn and not as in the UK where you usually see the sign well before the junction.

Is it easy travelling around by rail?
It is a useful way of getting to some of the larger cities without using your car. There are good regular services from Bruges to Brussels, Antwerp and Ghent which may save you time in finding car parking. The central station in Brussels is well placed being at only 10-minute walking from the city centre.

Is the price per person or for the apartment?
The accommodation is priced as apartment and includes the maximum number of five persons.

How early do I need to book?
We recommend that you book as early as possible especially if you are planning your holiday during the busy months of June, July and August.

When do I pay in full for my holiday?
Payment of the balance is made on your arrival in cash.

What happens if I need to cancel or change my reservation?
Any changes to your reservation must be made as early as possible by phone, fax or e-mail. In case of cancellation, deposits are non-refundable but may be used for a later booking when cancellation is announced at least three months before arrival date. In the event of a no-show we are obliged to hold the deposit paid to us.

Can I stay for two nights or is it weekend and midweek letting only?
Our minimum requirement is a three nights stay. This can be weekend or midweek. However, if you can only stay for two nights during the weekend or three nights for a midweek, you may deduct 50 euros from the weekend or midweek price. This must be negotiated at booking time.

How do I know my booking has been received?
You will receive a Booking Confirmation email with full confirmation details, including deposit payment instructions.

How do I pay my deposit?
A deposits of 100-euros may be made by bank transfer. We do not accept credit cards. If your arrival is imminent (i.e. a late booking) the entire amount may be payable on arrival. Full details will be in your Booking Confirmation email.

Do you do bed and breakfast?
No, the accommodation is self catering.

Can you arrange a babysitter?
We can provide you with the contact details for local babysitting services. This will help you to make your own arrangements.

What happens if the weather is not too good?
Using our local knowledge, we have compiled a list of "Things to do - Places to visit". This can be found in the visitor information booklet.

Is there an oven in the apartment, or is it hot plates and a microwave?
In the Penthouse you will find a combi-oven, it is a versatile piece of equipment that combines three modes of cooking in one oven: magnetron, circulated hot air, a combination of both or grill. It is smaller than an usual oven.


Enjoy your Holiday . . .

Thought of a question we haven't answered here? Please email it to us and we'll include it in a future update of our FAQ's.

Mailaddress: faq@bruges.org.uk

|   Home   |  Accommodation   |  Pictures   |  Neighbourhood   |  Ground map   |  About Bruges   |  FAQ's   |  Contact   |  Price   |